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Most issues with audio or call quality will be directly related to network issues. Due to the unpredictable nature of mobile and wireless networks, it will be solely up to the user to isolate network issues. Support will not be assisting in network-related support tickets for the mobile app specifically: however, any bugs, glitches, or compatibility concerns can be forwarded to support.
As of current there are no largely reported issues with installation and usage outside of the iPhone X. If you are having issues with your UC Softphone, it is advised that you uninstall the app then restart your iDevice then re-install the app, if issues persist please contact support.
Restart your iPhone X
Restart your iPhone 8 or earlier, iPad, or iPod touch
*With iOS 11 or later, you can turn off your device by going to Settings > General> Shut Down.
Error codes are available in the Android and iOS versions of UC Softphone 1.1.1+
Error code numbering is a non-unique numbering system to aid Mobile Engineering in debugging issues.
Each error code does not relate to a unique failure and can be indicative of one of several issues.
Error Code | Description |
Error #1 | Encountered a problem. Please try again. |
Error #2 | Encountered a problem. Please try again. |
Error #3 | Unable to connect to the login server. Please try again later. |
Error #4 | Unable to connect to the login server. Please try again later. |
Error #5 | Unable to resolve login server address. Are you connected to the internet? |
Error #6 | Unknown exception encountered. Please submit a bug report. |
Error #7 | Unable to connect to the login server. Please try again later. |
Error #8 | Unable to connect to the login server. Please try again later. |
Error #9 | Unable to connect to the login server. Please try again later. |
Error #10 | Unable to connect to the login server. Please try again later. |
Error #11 | Unable to connect to the login server. Please try again later. |
Error #12 | Unable to connect to the login server. Please try again later. |
Error #13 | Unable to connect to the login server. Please try again later. |
Error #14 | Unable to connect to the login server. Please try again later. |
Error #15 | Unable to connect to the login server. Please try again later. |
Error #16 | Unable to connect to the login server. Please try again later. |
Error #17 | Unable to connect to the login server. Please try again later. |
Error #18 | Unable to connect to the login server. Please try again later. |
Error #19 | Invalid username/password combination. |
Error #20 | Invalid username/password combination. |
Entered an invalid server. |