Capture PCAP From Htek Devices

Capture PCAP From Htek Devices

When troubleshooting a particularly difficult networking issue that is affecting one or more phones collecting a packet capture from the device can provide insightful details to yourself, your IT company, or our support team.


  • Access to the phone web interface via a web browser
  • The username and password to access the phone

Access The Phone

Log into the device using the username and password from your web browser

Click 1) Management, then 2) Tools

Perform A Packet Capture

When you are ready to start your test, click Start

Perform the call or test to replicate the problem. When you are done, click Stop.

Click Export to download a copy of the PCAP file

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