Configuring Options for Call Queues
This article covers setting up the pre-queue options for call queues. Prerequisites Call Center Supervisor or higher permissions Configuring Queue Options Round Robin Round robin is a queue that routes callers to the available agent that has been ...
Setting up the Call back option on a call queue
Prerequisites - At least Office Manager rights - A call queue What is the callback feature? Callback is a feature that is exclusive to call queues. This feature is ideal for very busy call queues where callers may have to wait for an available agent ...
Working With Call Queues
This article will go over Call Queue creation, features, and management. Prerequisites Manager Portal access with Office Manager scope. Displaying the Call Queues Page All call queue tasks are performed from the Call Queues page. To display this ...
Call Center Report Emails
Call center report emails give call center supervisors or office managers (with call center functionality enabled) the ability to request emails in a variety of formats and time windows. The emails themselves are brandable and customizable using the ...
Call Center Reports and Statistics
This article goes over the call center statistics grid, and the dynamic reporting features. This article does not cover email reports, if you need information about Call Center Email Reporting please visit the KB for Call Center Report Emails. ...