Audio Codec for Music and Messages on Hold

Audio Codec for Music and Messages on Hold

Adding your own music for your domains Music and Messages on Hold can be anything you would like as long as long as it follows the correct codecs and bitrates. 


  • Access to your manager portal

Audio Codecs

  • MP3 or WAV
  • u-Law, 8000hz, 64 kbps, mono

    *A music file that does not follow these settings, can result in audio quality concerns or no audio at all for your callers. 
    • Related Articles

    • Adding Custom Holiday Music On Hold

      This article will provide you with the steps and files needed to add festive audio to your hold music. Prerequisites User Scope of Office Manager or higher. Backup Existing Music On Hold Backup your existing music by navigating to the Music On Hold ...
    • Uploaded Music on Hold is too loud

      This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...
    • Using Ringing (Ring Back) Instead of Hold Music

      Prerequisites Access to the Manager Portal Office Manager or higher scope If you wish to use a ringing tone instead of music in your call queue, you will need to upload the attached .wav file to the music on hold for your call queue.  Adding the New ...
    • Working With Music on Hold

      This article will show you how to set Time Frames and how to configure them for optimal results. Prerequisites Manager Portal access with Office Manager scope. Displaying the Music On Hold Page All Music On Hold tasks are performed from the Music On ...
    • Codec comparison and Bandwidth calculation chart

      Codec comparison and Bandwidth calculation chart What is a codec in VoIP? VoIP codecs are used to compress the data sent during those calls, allowing for lower latency and higher audio quality. Codec comes from the words Compression ...