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Working with Text-to-Speech (TTS)
Prerequisites Access to the portal TTS Enabled and setup by your partner or tech support About Text-to-Speech (TTS) allows you to use high-quality voices to convert written names, prompts, and greetings into spoken words and phrases while avoiding ...Multifactor Authentication setup
Please note, if you sign in with SSO you will bypass the MFA process Prerequisites Access to the portal Google authenticator app About Multi-factor authentication allows you to use Google's authentication services to add another layer of security to ...Desktop Softphone
Desktop Softphone - Powered by Zoiper Please note some technical adjustments may be made in the coming days - which should have no effect on calls This is a pre-release generic label version that is powered by Zoiper OEM This app is a paid add-on, ...Conference Bridge - Adding Participants using the Portal
Prerequisites: Access to the portal Access to a conference bridge. This KB will go through the steps of manually adding participants to a conference bridge. This is an alternative to the participant calling into the conference bridge. Users that ...Clear credentials of a phone in the portal
Clearing credentials of a phone Prerequisites Access to the United Cloud portal In the portal, click on inventory and then "phone hardware": Click on the edit button (the pencil icon) of the phone you'd like to clear credentials: Click on the ...
Popular Articles
Button Builder
Button Builder is an easy to use feature that allows BLF's, Speed Dials, and many more functions to easily be added to a supported phone. Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Using ...Uploaded Music on Hold is too loud
This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...Supported Devices
updated - August 18, 2020 Most current list of supported devices. Yealink Yealink CP920 Yealink CP960 Yealink SIP-T19P E2 Yealink SIP-T21P E2 Yealink SIP-T23G Yealink SIP-T27G Yealink SIP-T27P Yealink SIP-T29G Yealink SIP-T40G Yealink SIP-T40P ...When to use a Gateway or an ATA
This guide is used to help the user decide whether to use a Gateway or ATA. Prerequisites None Introduction Gateways and ATA's may look similar but they serve 2 different functions. If you have an existing PBX that does not directly support a SIP ...