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General voicemail
Prerequisites Access to the portal At least office manager access Purpose General voicemail boxes are primarily used as a company's primary voicemail box where general voicemail messages get stored. This voicemail box can be accessed by anyone that ...Manually Provisioning a Polycom
Prerequisites Access to the United Cloud portal The user has ALREADY been created. (If you dont have a user go here first) https://kb.iplogin.ca/portal/en/kb/articles/working-with-users Phone Configuration Steps Go to the GUI of the phone using the ...Auto attendant with speech words
Prerequisites Access to the portal At least office manager access permissions An auto attendant in your call flow About Speech words allow you to configure your auto attendants to listen to for spoken commands instead of just dial-pad entires. You ...Working with Text-to-Speech (TTS)
Prerequisites Access to the portal TTS Enabled and setup by your partner or tech support About Text-to-Speech (TTS) allows you to use high-quality voices to convert written names, prompts, and greetings into spoken words and phrases while avoiding ...Multifactor Authentication setup
Please note, if you sign in with SSO you will bypass the MFA process Prerequisites Access to the portal Google authenticator app About Multi-factor authentication allows you to use Google's authentication services to add another layer of security to ...
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Button Builder
Button Builder is an easy to use feature that allows BLF's, Speed Dials, and many more functions to easily be added to a supported phone. Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Using ...Uploaded Music on Hold is too loud
This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...Registering an Algo 8301 to a paging user extension
Register Period (seconds)Prerequisites Active internet connection laptop/desktop connected to the network which the device is connected Portal configuration Create a User in extension 5800 Navigate to new user Navigate to the "Phones" tab Click ...Supported Devices
updated - June 29, 2021 Most current list of supported devices. Supported Devices Yealink Grandstream Cisco Polycom Htek Snom Avaya Yealink CP920 Yealink CP960 Yealink SIP-T19P E2 Yealink SIP-T21P E2 Yealink SIP-T23G Yealink SIP-T27G Yealink ...