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Network Assessment Instructions
Prerequisites Windows 10 Computer that is on the same network as the phones Software license key What does this test do? This test allows you to perform a variety of tests on your clients sites, some of the tests include: Network assessment which ...
Grandstream GXW4501 Setup
Prerequisites SIP Trunk credentials Description Setup a SIP trunk on a Grandstream GXW4501 PRI Gateway. This will allow integration of Analog PBX's If this is a brand new device, please log in and follow the setup wizard for the network settings, all ...
Grandstream HT81x Setup
Prerequisites Access to the HT81x webgui Office Manager or higher user scope Manual device credentials found here SIP Trunk credentials will require a partner account or support to assist. This KB will go over how to setup basic functionality of the ...
RMA Process
Agent & Client Support to diagnose issue with device Once qualified if there is an issue, ask for warranty check Once hardware arrives at UC, diagnose onsite Once issue is confirmed, if warranty still in play, start RMA process with vendor Follow ...
Auto Attendant's
What Are They? Great question! An Auto Attendant (AA for short) is like a virtual receptionist. It helps incoming callers choose extensions, departments, leave voicemails, etc. Auto Attendants have scripts, that can either be read by someone, or ...
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Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...
Button Builder
Button Builder is an easy to use feature that allows BLF's, Speed Dials, and many more functions to easily be added to a supported phone. Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Using ...
Uploaded Music on Hold is too loud
This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...
Registering an Algo 8301 to a paging user extension
Register Period (seconds)Prerequisites Active internet connection laptop/desktop connected to the network which the device is connected Portal configuration Create a User in extension 5800 Navigate to new user Navigate to the "Phones" tab Click ...
Supported Devices
updated - June 29, 2021 Most current list of supported devices. Supported Devices Yealink Grandstream Cisco Polycom Htek Snom Avaya Yealink CP920 Yealink CP960 Yealink SIP-T19P E2 Yealink SIP-T21P E2 Yealink SIP-T23G Yealink SIP-T27G Yealink ...
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