Recent Articles
Auto Attendant's
What Are They? Great question! An Auto Attendant (AA for short) is like a virtual receptionist. It helps incoming callers choose extensions, departments, leave voicemails, etc. Auto Attendants have scripts, that can either be read by someone, or ...
Fax Solutions
Contrary to popular belief, fax is actually growing in popularity. Fax grew 28% in 2018 and projections show a potential growth of 25% through 2019-2020 according to an International Data Corporation (IDC) comprehensive study. Internet Fax Internet ...
Call Queue Options
What is a Call Queue? Call Queues are highly configurable and come in many types. Types of Call Queues are: Round-Robin Ring All Linear Hunt Linear Cascade Call Park Round-Robin In environments like call centers, with heavy call traffic, or with ...
User Options for Implementation
In order for the UnitedCloud technicians to create your users correctly, they need some information from you! Here is the absolute minimum they will need, and why: Name. Why? Because they have to call the user something! Email (if user has one). Why? ...
Setup Shared Line Appearances
Prerequisites Office Manager or Higher Scope Available lettered extensions to be used Setup Notes Each device must have their own extension (usually will be a lettered extension) Will not work in a Call Queue currently Some phones may require ...
Popular Articles
Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...
Button Builder
Button Builder is an easy to use feature that allows BLF's, Speed Dials, and many more functions to easily be added to a supported phone. Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Using ...
Uploaded Music on Hold is too loud
This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...
Registering an Algo 8301 to a paging user extension
Register Period (seconds)Prerequisites Active internet connection laptop/desktop connected to the network which the device is connected Portal configuration Create a User in extension 5800 Navigate to new user Navigate to the "Phones" tab Click ...
Supported Devices
updated - June 29, 2021 Most current list of supported devices. Supported Devices Yealink Grandstream Cisco Polycom Htek Snom Avaya Yealink CP920 Yealink CP960 Yealink SIP-T19P E2 Yealink SIP-T21P E2 Yealink SIP-T23G Yealink SIP-T27G Yealink ...
Main section for KB's