Knowledge Base
Main
Main section for KB's
Recent Articles
Teams Trunk Failover
Fail over Teams trunks will follow the DNS SRV record of sip.siplogin.ca and change registration when server maintenance has been initiated. If they do not return registration it can cause some issues as listed below Symptoms Teams trunks are not ...<Troubleshooting> WebPhone Troubleshooting
Troubleshooting WebPhone Steps to troubleshoot the common issues with the WebPhone. Review and click the below issue you are facing. If the issue is not listed, please contact support. Getting Started If you haven't already finished setting up your ...How to use your WebPhone
How to use your WebPhone The WebPhone will allow you to receive and place calls using the microphone and speakers on your computer. •Knowledge Base Briefly describe the article. The summary is used in search results to help users find relevant ...<Troubleshooting> Softphone on Android not showing on the screen for incoming calls
Softphone in Android not showing on the screen for incoming calls When using Softphone on Android in some cases Softphone will not pop on the screen for incoming calls, or when the phone is locked and this is due to some android permissions that ...<Troubleshooting> UC Softphone General Troubleshooting
UC Softphone General Troubleshooting A guide to help troubleshoot common issues with the UC Softphone app. You will require an Newer Android Smartphone running Android 9 or later or Apple IPhone running iOS 13 or Later to use UC Softphone. •Knowledge ...
Popular Articles
Htek Manual Provisioning
Prerequisites Access to phone web gui If your Htek phone requires the manual input of our provisioning url, please follow the steps listed below. Instructions Log into webgui of the Htek phone by entering its IP address (192.168.x.x) into a web ...Button Builder
Button Builder is an easy to use feature that allows BLF's, Speed Dials, and many more functions to easily be added to a supported phone. Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Using ...Uploaded Music on Hold is too loud
This article will help you lower the volume of your custom music on hold to match the rest of the system prompts. This process is known as normalizing. This can be done from most audio editing software, we will be using Audacity for this ...Registering an Algo 8301 to a paging user extension
Register Period (seconds)Prerequisites Active internet connection laptop/desktop connected to the network which the device is connected Portal configuration Create a User in extension 5800 Navigate to new user Navigate to the "Phones" tab Click ...Supported Devices
updated - June 29, 2021 Most current list of supported devices. Supported Devices Yealink Grandstream Cisco Polycom Htek Snom Avaya Yealink CP920 Yealink CP960 Yealink SIP-T19P E2 Yealink SIP-T21P E2 Yealink SIP-T23G Yealink SIP-T27G Yealink ...